You can download the PDF of the article here. This is a great overview of Visible Ops for execs. If you want to talk to your boss about adopting Visible Ops, ITIL or just some of the concepts in the book. This document is nice and portable and has pretty colors (hint: execs love color).
If you are interested in improving your IT organization’s ability to focus on and complete planned work, such as projects and proactive info sec work, feel free to contact me here to find out about the workshops, benchmarking and briefings I do to help get folks started!