My definition (purpose) of IT Operations ”The Operating System”
“An explicitly specified system of work that consists of a structured, controlled and measured approach to the continuous delivery of existing IT Services and Service Assets in order to achieve the goals of business. The system accurately illustrates capacity, describes, manages and measures the flow of work in to operations via Service Transition and Standard Operations Requests and compares their actual resulting output to business expectations.
The Operations System collectively focuses on preventive action first, detective controls that instrument variance from specified acceptable operating states, and lastly when operations are interrupted, specified structured corrective measures that deliver root cause analysis with corresponding countermeasures to prevent reoccurrence are used to restore operation.”
I know you have operating systems in IT but do you have an IT Operations System? If you do, could it be better? Next post I will look in to the pillars of “The Operating System”